Digital Delivery Policy

Last updated: 18 July 2026

Digital products only

Whisker & Wag currently sells digital guides. No physical item is dispatched, so there are no shipping charges, delivery times or tracking details for these products.

How your guide is delivered

After payment is successfully processed, we provide your purchased guide electronically using the contact details supplied at checkout. We aim to make access available promptly.

If you cannot find your access details, please check your spam or junk folder first. If you still need help, email info@whiskerandwagshop.com with your name, order number (if available) and the email address used at checkout.

Personal use

Your purchase is for personal use only. Please do not reproduce, share, redistribute or resell the guide without our written permission.

Problems with delivery

If you cannot access a guide, receive the wrong item, or believe a file is faulty, contact us and we will investigate and provide appropriate support.

Refunds and consumer rights

For refund and cancellation information, please see our Refund Policy. Nothing in this delivery policy limits your statutory rights.