Privacy policy
🐾 Whisker & Wag – Privacy Policy
At Whisker & Wag, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our store, make a purchase, or contact us.
1. Information We Collect
We collect personal information you provide when:
- Placing an order on our store (such as your name, address, email, and payment details).
- Creating an account or subscribing to our mailing list.
- Contacting us via email or online forms.
We may also collect non-personal information automatically, such as your IP address, browser type, and pages visited, to help improve our website performance and customer experience.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate order updates and provide customer support.
- Improve our website, products, and services.
Send you occasional marketing emails (only if you’ve opted in).
You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any email or by contacting us directly.
3. Sharing Your Information
We only share your information with trusted third parties where necessary to complete your order, including:
- Payment processors (for secure transactions).
- Shipping and logistics partners (for order delivery).
- Shopify, which powers our online store.
We never sell or rent your personal data to anyone.
4. Data Storage and Security
Our store is hosted by Shopify Inc., which provides a secure platform for e-commerce.
Your personal data is stored safely and only for as long as necessary to fulfil the purposes outlined above.
All payment information is encrypted and processed securely.
5. Your Rights (UK GDPR)
As a UK customer, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached.
To exercise any of these rights, please contact us at info@whiskerandwagshop.com.
6. Cookies
Our website uses cookies to enhance your browsing experience.
You can adjust your browser settings to refuse cookies or to notify you when they’re used. Please note that some parts of our site may not function properly without cookies enabled.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Whisker & Wag
86–90 Paul Street
London
EC2A 4NE
United Kingdom
📧 info@whiskerandwagshop.com
Last updated: October 2025