Refund Policy

Last updated: 18 July 2026

Digital products

Whisker & Wag sells digital guides that are supplied electronically. Please read the product description and any available preview before you buy.

Cancellation rights and immediate access

Where you ask us to supply digital content immediately and give the required express consent and acknowledgement, your 14-day cancellation right may end when the digital content is supplied. This does not affect your statutory rights if digital content is faulty, not as described, or otherwise fails to meet legal requirements.

Outside statutory rights and confirmed faults or delivery issues, we do not routinely refund digital content once it has been supplied.

Download, access or product problems

If you cannot access your guide, receive the wrong item, or believe it is faulty or not as described, email info@whiskerandwagshop.com. We will investigate the issue and, where appropriate, provide support, a replacement file, or a refund.

Accidental duplicate purchases

If you believe you have been charged twice for the same guide, contact us with your order details. We will review the purchase and correct any confirmed duplicate charge.

How to contact us

Please include your name, order number (if available), and the email address used at checkout. This helps us find your order quickly.

Your statutory rights

Nothing in this policy limits your statutory rights.